Important customer information

It is important that you keep the transaction number that was provided by our system when you made the purchase. If we know this number we will be able to provide you with a better service.

Orders and Security
At ® your online purchase is completely secure. The online payment is made via the PayPal Secure Server. Ensure that the URL that you are redirected to is You can make the payment from your PayPal account if you have one or with a credit card. PayPal will notify CatGroup S.L. of the outcome of the transaction. CatGroup S.L. does not have access to nor does it store your credit card details in any way; this information is only known by PayPal, which guarantees a completely secure transaction and a refund in the event that the vendor fails to fulfil its obligations.

Payment Methods and Prices
The payment options that we offer provide complete freedom when it comes to choosing the best method for you. a) Cash on delivery (Spain only); b) Bank transfer; c) Online payment (PayPal account or credit card).

Viewing Orders
To access and view your orders, just click on Login or 'My Account' at the top of the page and then enter your email address and password. When you access your account, in addition to viewing your orders you will also be able to do the following: - Quickly make purchases - Check the status of orders - See previous orders. If you have any questions about your account or any other matter, please do not hesitate to contact us.

Updating account information
You will have complete control over the details in your account and you will be able to do the following: - Change your account information - Change your password - Make purchases with alternative addresses (to send to members of your family or friends!)